Somebody Please Get FedEX an Atlas

last week I ordered a new mac mini and a modem* from Apple. Apple, of course, sent each out separately. The modem the day before the computer.

I checked the FedEx tracking website tonight to see where the modem currently was. And I was shocked at the answer.

Now, the modem was shipped from Sacramento, California and was heading to Burlington, Washington. Straight up Interstate 5. I've driven that route many, many times. It's pretty straight forward.

Apparently my modem is in Lewisberry, Pennsylvania.

Pennsylvania.

That's nowhere near Interstate 5.

So I'm thinking some one saw the Washington on the label and thought DC**.

And I just talked to FedEx Customer Service (is their call center in India?****) and the package should be here in a couple of days.

*Yeah, I'm still on dial-up.

**And I thought DHL (the yellow van people) were bad. Well, they were, and I currently rate them under FedEx.

***I bring that up since I mentioned the "up two states" to get here, but it's currently seven or so states away. And I didn't think the guy***** I was talking two knew US geography. But it's 12:30am-ish, so it may have just been me.

****Not to be too rude, but I did have a hard time understanding some of the things he said, and he did have an accent....

*****I should apologize to him for being an ass. But I demanded that the package get here by Thursday. Even got a supervisor involved.

Comments

Las Vegas Realty's picture

Give FedEx a break, they were probably using Windows... smiley

jovino's picture

I'm in a similar situation, but get this... my package is going from Los Angeles to San Francisco; by way of Lewisberry. It's ridiculous. You would *think* that they could get their act together and figure out that you can just put it on a truck, but instead they have to waste jetfuel so send it on a world tour.

Brad's picture

Just a note for you guys ... ALL FedEx "AIR" packages go through Memphis Tennessee. So if you ship air from California to Washington state ... its coming to good ole Tennessee first.

Anonymous's picture

I'm not trying to be rude, but why should you apologize. They're the idiots who sent it to the East Coast and back. I live about a 100 miles from Lewisberry, and I'm currently stuck in the situation of getting a MacBook, which is being shipped to me in New Jersey. THEY were the ones sending your package out 15-20 states east, when you're only TWO states NORTH. Lay off Windows, FedEx, it sucks. *Honestly* smiley
(By the way: does anyone know where the Apple East Coast Warehouse is, just curious smiley )

david's picture

(By the way: does anyone know where the Apple East Coast Warehouse is, just curious

I know. I'm expected to say "New York." But it's probably in beautiful Trenton.

And I hate being rude, even though I'm sure the guy's first language wasn't English.

Jeremy Trucker's picture

Even the best in the business often have their own share of blunders. FedEX isn't any different, so everyone get over it.

Robert Paulson's picture

Having a few blunders here and there is one thing; screwing up on FedEx's scale is quite another. They're incompetent, period. Sorry you have to work for them. Get your GED and you won't have to.

Sally's picture

Hey there David... I'm with you on the frustration. When you just ordered something (like a modem, computer, or whatever) that you want really badly, you just want it as fast as possible. And when the shipping company makes a major blunder like this, it makes the waiting all the more nerve racking. Sure it makes sense that the package should just travel "up two states" from where it was shipped (California)... but FedEx has their hub system and so it goes - all packages to TN. Look, they ship, what, millions of packages a day or week or whatever... from time to time, there are gonna be problems. No large system is immune from bugs. Anyway, I hope you finally did get your package! Oh, and speaking of DHL -- look at what's happened to them recently! Ouch...
- Sally

Sanjive Gupta's picture

FedEx is doing a very good job delivering packages on time. I never had any problem with FedEx. I get delivery from all over even from Hong Kong, Canada, India and never had problem, every thing comes on time. Thanks FedEx.

lisa's picture

This happens more times than not with Fed Ex and our packages here at the office. It's pretty ridiculous really to have to deal with it, and literally PLAN the extra days into the scheduling of packages. Maybe, just maybe, I could understand if we saw the fed ex guy once a week but he is here nearly DAILY and packages are still delayed.

Mike's picture

Did you receive the modem or not? Where did the thing went wrong?

david's picture

way back in 2007

Simon's picture

Hope both your Mac book and modem are working fine? I'm planning to get a Mac book for me soon. Could you tell me which model you bought? or advice a better model? - Simon

david's picture

As much as I dislike windows, I do agree with all those stupid windows ads that mac notebooks are overpriced.

GreenMan's picture

FedEx have improved in recent times I think, I have used there services several times recently and I have transported goods from the US to Australia and on every occasion my goods were delivered within 5 days from the other side of the world. Thats pretty good going I think.

Go Go Hamster's picture

I am guessing that the carrier was using a particular airline and their hub necessitated roting it over several states.

Daft routings occur, but they may be the cheapest option as part of the overall contractual arrangements between all the parties involved.

I;ve ordered from a UK supplier in the past and seen my product shipped through Paris, France. It doesn't always mean that the delivery is slower than the website stated and is normally within the timescales specified during my order.

Anonymous's picture

Your not alone. I'm trying to ship my girlfriends present to her in Sarasota, Florida. I ordered it from Walmart, and it is currently in....wait for it... Lewisberry pa.

Hannah's picture

I recently ordered an iPod from Apple, and have been anxiously checking its tracking number the past couple days. In my search for what in the world was in Lewisberry, I happened upon this website and was a little surprised at some of the ignorance here. Here are the results of my search: Lewisberry, Pennsylvania has 485 businesses, about 50 of which do either electronic manufacturing, industrial electronic consulting, or some sort of consumer electronic engineering. Additionally, there is a Fed Ex branch in this small borough. My guess is that whatever we order, whether iPod or laptop, is manufactured here and shipped to our desired location. Easy enough for me.

Anthony's picture

I also stumbled upon this page trying to figure out what in the world was in lewisberry, and why my new phone, which was coming from central Maryland, to the southeast corner of PA (on the border of DE and NJ) was shipped north to just outside of Harrisburg, when from where the package was previously shipping from was right along the I-95 corridor, and could have easily come right up that route to the FedEx hub in my neighborhood, but it wound up in lewisberry, and now I'm probably going to be waiting until tomorrow. Anyway, I understand the frustration, and anticipation, but FedEx has a system, and it works.

david's picture

It's a bit of an adventure waiting for FedEx to show up - and figuring out just where the package really is! But most of the time they get it right, as does UPS. Not sure about the company in the yellow vans, though.

I did have the post office screw up on a package, so there's plenty of blame to pass around.

Ian's picture

Alright all this bitching and moaning about Apple and FedEx is truly ridiculous and is a blatant example of just how selfish people can be. I found this blog entry and the subsequent comments since I just ordered another Macbook Pro and was befuddled to see the FedEx tracking origin was Lewisberry, PA but upon reading all the complaining going on here I'm disgusted. Does anyone understand how global shipping works? Do you expect them to put your lone package on a truck for direct delivery from Sacramento to Burlington or do you think there's even a slim chance there's enough packages being sent FedEx for that route to even exist? Could anyone here design a better and more efficient system for delivering millions of packages across the globe a year? I think not. Quit complaining and you'll all get your overpriced Apple product soon enough, including me. Though my tracking number shows estimated delivery time to be four days ahead of schedule.

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